Account Setup
Get help creating your brand workspace, configuring your brand identity, and preparing your account for launch.
Contact
Contact the SUFI PRIME team.
Whether you are setting up your brand, importing products, configuring your website, managing team access, or preparing for launch, we are here to help.
Support email
support@sufiprime.comWe aim to respond within 24 hours on business days. Complex technical, security, or billing investigations may take longer.
Email SUFI PRIMEInclude these details
- • Your SUFI PRIME account email
- • Your brand name
- • The page or feature involved
- • A clear description of the issue
- • Screenshots or error messages, when available
Support areas
Help across the full brand journey.
Product Import
Receive support with product uploads, CSV imports, catalogue preparation, and product-management questions.
Website Integration
Get guidance for widget installation, public stylist links, store verification, and website connection.
Billing and Plans
Ask about subscriptions, upgrades, invoices, plan limits, cancellations, or payment issues.
Technical Support
Get help with dashboard issues, authentication, team access, feature questions, or unexpected errors.
Launch Preparation
Request help reviewing your catalogue, workspace, widget, team setup, and launch readiness.
Ready to begin?
Create your brand workspace and start preparing for launch.
Build your catalogue, configure your AI Stylist, and manage your brand from one secure platform.