Refund Policy
Fair, transparent, and customer-first refunds.
This policy explains how subscription cancellations, refund requests, and payment issues are handled for SUFI PRIME customers.
Effective date: July 2026
30-Day Refund Window
New subscriptions may be eligible for a refund within 30 days of the original purchase. Requests are reviewed based on account activity, platform usage, and applicable consumer protection laws.
Subscription Renewals
Renewal charges may qualify for a refund if the request is made shortly after renewal and the subscription has not been substantially used during the new billing cycle.
How to Request a Refund
Send an email to support@sufiprime.com using the email address associated with your SUFI PRIME account. Include your brand name, payment email, purchase date, and the reason for your request.
Refund Processing
Approved refunds are returned through the original payment method. Processing time depends on your payment provider and financial institution.
Cancelling Your Subscription
You may cancel your subscription at any time to stop future renewals. Cancellation does not automatically refund previous payments. Access remains available until the end of the current paid billing period unless otherwise required by law.
Fraud & Abuse
Refund requests may be declined where fraud, repeated refund abuse, platform misuse, chargeback abuse, or violations of the Terms of Service are identified.
Need help with a payment?
Contact our support team and we'll review your request as quickly as possible.